The JLF Promise

Promise_675x380 Many people are apprehensive when beginning a relationship with a home health care agency. Inviting someone into your home and admitting that you or a loved one may need some extra support is a difficult, but admirable, thing to do. Just Like Family does not take your faith in our company lightly and it is because of this that we want to start off this relationship by making some promises to you.

We promise to…

Provide the highest quality healthcare services to our clients in a manner that is professional, caring, and empathetic to their needs.
Make a memorable difference in the lives of our clients and their families.
Get to know each client on an individual level to better meet their needs.
Respect the client’s political and religious affiliations.
Be available to discuss any concerns you may have in a timely manner.
Maintain client confidentiality in accordance with all HIPAA regulations.
Continually strive to exceed all expectations set forth by the client, their family, and the community.

Dear Just Like Family,

This letter is to thank you for all that you have done for my mother. Your company “Just Like Family” has demonstrated over and over that you are not “just a business” and that your staff were not just “doing their jobs.” Every person on your staff has truly cared for my mother’s wellbeing. The caregivers from Just Like Family were so pleasant and kind to her! It was such a blessing to me when I would walk unannounced into my mom’s home, and hear the lovely and cheerful manner in which your staff spoke to her.

You staff did much work above and beyond their “duties.” It was obvious to me that your staff was doing the “extra” things because they sincerely cared about my mother, about her quality of life, about her medical safety, and her emotional wellbeing. I would enter mom’s home to find your caregivers working hard to keep her home clean and tidy. I would notice they were doing extra tasks, such as helping my mother go through her clothing and determine what could be given to charity or kept. Sometimes I would find them clearing out some of the garbage, junk, and clutter in the home’s unused rooms and this was all a lot of hard work!

When my brother passed away, your caregivers were incredibly kind, compassionate, and helpful. Your company name “Just Like Family” was consistently reflected in their attitudes and actions during that terrible time. They were sad about his passing, and they were clearly even sadder for my mother, again, because they truly cared.

I want to send high praises to all of your caregivers and your office staff was always efficient, concerned, and professional. Your staff embodied the following characteristics: skillfulness in caregiving, sincerity, patience, knowledge of geriatric issues, respect, kindness, compassion, mindfulness, alertness, and caring. By the way, these were extended to the treatment of my brother. The words are not sufficient, but all of those who cared about my mother know what your staff did and we are grateful.

I will recommend your agency to anyone in need of skilled, professional in-home services that come with a bonus package of caring and integrity.

I extend my heartfelt gratitude to all of you.

Very Sincerely Yours,

RMU